Walid Sherif


Walid Sherif
Managing Director

Walid Sherif is the Managing Director and Senior Consultant of ContactsPlus, certified by benchmarkPortal  and AT&T College of Call Center Excellence USA

Walid brings over 25 years of contact center experience in the areas of operations, contact center strategy, implementation, and optimization, with significant focus on the banking sector both as an independent consultant and in contact center leadership roles.

Prior to joining Contacts Plus in 2018, Walid held the following position:

  • Head of Contact Center at BNP Paribas - Egypt
  • Head of Contact Center at Gulf bank - Kuwait
  • Regional Head of Contact Center at HSBC - UAE
  • Manager of E-delivery channels at Dubai Islamic Bank - UAE 
  • Operations Manager at Mashreqbank – UAE

In 2015 Walid Sherif gained his Certification in Project management from APMG UK (PRINC2®), taking a new role as Senior Project Manager with Emirates NBD – Egypt, during his tenure, he was managing multiple projects in implementing new core banking system and channel technology platform for ENBD Egypt, the duty was including building team consensus, budget management, developing project scope, and customer relationships.

As independent consultant, Walid worked in various projects helping clients achieve their economic and service delivery objectives across multiple communication channels, leveraging business process outsourcing, in-sourcing and the latest contact center technologies and operations disciplines.