Certified Call Center Trainer Program


Certified Call Center Trainer Program

Duration

4 Days

Program Objectives

  • Understand the role of HR in the organization 
  • Understand the training Lifecycle
  • Understand The attributes and characteristics of trainer
  • Understand the component of training development
  • Understand the training logistics activities
  • Identify the training delivery stages and competencies
  • How to assess and evaluate the training program - ROI

Program Content

  • Introduction to training cycle
  • Developing Your Training Program – DNA
  • Delivering Your Training Program
  • Evaluating Your Training Program – ROI

Delivery Methods: 

On-Site - Private (Courses that are held at your contact center site and are tailored to your timing and content needs)                    

In-Person - Public (Courses that announced in our training calendar)         

Live Webinar (Courses that are held via state-of-the-art Webinar solution and are tailored to your timing and content needs)                 

On Demand (Courses that held from the comfort of your own home using state-of-the-art Learning Experience Platform (LXP)