This 106-KPI survey and individual report will provide your organization with a deep dive into the current state of your contact center’s Customer Experience and Operational performance. This is the same highly regarded survey that is used with clients in our Multi-Channel Certification and Assessment programs. Once we receive your KPI information, we will verify the data and set up an in-depth benchmarking presentation for you with a Certified Contact Center Expert. After the presentation you will receive a copy of the 88-KPI report and the benchmarking analysis PowerPoint presentation to share internally with your organization.

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This benchmarking survey comes with the following:

  • 106-KPI Multi-Channel Contact Center Benchmark Survey Report
  • 90-minute KPI-by-KPI performance analysis with a ContactsPlus expert
  • An industry-specific 4-Quadrant Performance Matrix with your company’s Multi-Channel performance ranking, using the patented Tonchev Performance Index
  • An analysis, by communications channel, of performance gaps compared to industry specific performance
  • A copy of the Report Analysis presentation created for you

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