Contact Center Benchmark Report

This 41-KPI survey and individual report will provide your organization with a deep dive into the current state of your contact center. This is the same highly regarded survey that is used with clients in our Certification and Assessment programs. Once we receive the information, we will verify the data and set up an in-depth benchmarking presentation for you with a Certified Contact Center Expert. After the presentation, you will receive a copy of the 41-KPI report and the benchmarking analysis presentation to share internally with your organization.

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This benchmarking survey comes with the following:

  • 41-KPI In-Depth Benchmarking Survey Report
  • 60-min. analysis with a BMP expert
  • A copy of the analysis PowerPoint presentation