Customer Satisfaction Certification Program


Customer Satisfaction Certification Program

Duration

2 Days

Program Objectives

  • Defining caller satisfaction
  • Survey design and fielding
  • Listening to the voice of the customer
  • Survey Fielding Data Collection

Program Content

  • Survey Design
  • Survey Fielding Data Collection Methods
  • Survey Analysis
  • Change Initiative Execution
  • Driving Change throughout Organization
  • Quantifying the Value of Customer Satisfaction
  • ROI Approaches for Customer Satisfaction Initiatives

Delivery Methods: 

On-Site - Private (Courses that are held at your contact center site and are tailored to your timing and content needs)                    

In-Person - Public (Courses that announced in our training calendar)         

Live Webinar (Courses that are held via state-of-the-art Webinar solution and are tailored to your timing and content needs)                 

On Demand (Courses that held from the comfort of your own home using state-of-the-art Learning Experience Platform (LXP)