Certified Quality Excellence Auditor Program


Certified Quality Excellence Auditor Program

Duration

4 Days

Program Objectives

  • How to benchmark your call center to achieve a best practice competitive position
  • Understand the Journey to Certification model, overview and roadmap by Center for Customer-Driven Quality Purdue University, USA.

Program Content

  • Introduction to Benchmarking
  • Call Center Benchmark Metrics
  • Performance Gap Analysis
  • Implementing Improvement Initiatives
  • Call Center Certification
  • Call Center Benchmarking Solution Providers

Delivery Methods: 

On-Site - Private (Courses that are held at your contact center site and are tailored to your timing and content needs)                    

In-Person - Public (Courses that announced in our training calendar)         

Live Webinar (Courses that are held via state-of-the-art Webinar solution and are tailored to your timing and content needs)                 

On Demand (Courses that held from the comfort of your own home using state-of-the-art Learning Experience Platform (LXP)