The cornerstone of a successful call center is a top-flight customer service team that engages clients effectively and turns them into evangelists for your company. Use our proven call center assessments to identify and hire the best customer service reps. our Assessment Tool Include the following Tests

  • English Assessment (TOEIC)

The Test of English for International Communication (TOEIC) is an international standardized test of English language proficiency for non-native speakers. It is intentionally designed to measure the everyday English skills of people working in an international environment.

  • Customer Service Skill Assessment 

This test include 

  • Contact Center Job Fit
  • Communication Skills
  • Complaints Handling Skills
  • Selling Skills

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Call Center Agent Assessment.pdf