Certified Call Center Manager Program

Duration

5 days

Our Contact Center Manager Training Certification will equip you with the skill set you need to improve your center’s performance. You will be able to return to your business and drive effective change for your contact center and use best practice methods validated by BenchmarkPortal.

• Learn best practices and cutting-edge trends as you benefit from the expertise of our training team
• Enjoy valuable networking opportunities with your peers
• Share experiences with other call center professionals and learn how they meet daily challenges
• Learn how to implement improvements that will reduce cost and increase productivity
• Apply your training to make a real difference at your company

Course Objectives: 

• Leadership & Organization
• Data Analytics
• Human Resources
• Agent Satisfaction
• Customer Satisfaction
• Basic Workforce Management
• Quality & Call Monitoring
• Coaching For Performance
• Benchmarking

Delivery Methods: 

On-Site - Private ^{(Courses that are held at your contact center site and are tailored to your timing and content needs)}                    

In-Person - Public ^{(Courses that announced in our training calendar)}         

Live Webinar ^{(Courses that are held via state-of-the-art Webinar solution and are tailored to your timing and content needs)}                 

On Demand ^{(Courses that held from the comfort of your own home using state-of-the-art Learning Experience Platform (LXP)}