Certified Call Center Inbound Agent Program

Duration

5 days

Program Objectives

• Learn about call center industry, terminology, and technology
• Learn the basic concepts of customer service
• Learn the road-map for the route of incoming calls
• Learn about the work cycle and address complaints in the call center
• Dealing with time and stress in the call center environment

Program Content

• The Call Center World
• Basics of Customer Service
• Inbound Skills 
• Complaints Handling Skills
• Time and Stress Management 

Delivery Methods: 

On-Site - Private ^{(Courses that are held at your contact center site and are tailored to your timing and content needs)}                    

In-Person - Public ^{(Courses that announced in our training calendar)}         

Live Webinar ^{(Courses that are held via state-of-the-art Webinar solution and are tailored to your timing and content needs)}                 

On Demand ^{(Courses that held from the comfort of your own home using state-of-the-art Learning Experience Platform (LXP)}