Certified Call Center Inbound Agent Program


Certified Call Center Inbound Agent Program

Duration

5 days

Program Objectives

  • Learn about call center industry, terminology, and technology
  • Learn the basic concepts of customer service
  • Learn the road-map for the route of incoming calls
  • Learn about the work cycle and address complaints in the call center
  • Dealing with time and stress in the call center environment

Program Content

  • The Call Center World
  • Basics of Customer Service
  • Inbound Skills 
  • Complaints Handling Skills
  • Time and Stress Management 

Delivery Methods: 

On-Site - Private (Courses that are held at your contact center site and are tailored to your timing and content needs)                    

In-Person - Public (Courses that announced in our training calendar)         

Live Webinar (Courses that are held via state-of-the-art Webinar solution and are tailored to your timing and content needs)                 

On Demand (Courses that held from the comfort of your own home using state-of-the-art Learning Experience Platform (LXP)