Consulting


IVR Optimization

Whether you are seeking to improve an existing IVR system, or building from the ground up, ContactsPlus has an IVR assessment plan that will provide useful recommendations on how to optimize your IVR and improve your self service.

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Technology Evaluations

Our Call Center Technology evaluation is designed for managers who want to get a holistic view of the current state of their contact center operations, so as to understand how effectively their technology platform supports them.

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Customer Journey Mapping

We use customer journey maps to break down customer experience in different stages and at each point of interaction in the various communication channels to identify opportunities that can enhance the experience.

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Operations Optimization

ContactsPlus provides customized consulting services focused on optimizing and re-engineering contact center operations. We always begin with a close look at the client’s business model, customer service strategy, financial objectives and market strategy.

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Digital Transformation

ContactsPlus can assist businesses in their digital transition efforts. We aim to increase efficiency, competitiveness, and accessibility by transitioning businesses to digital technology.

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New Call Centers Setup

Setting Up a New Call Center? Let us help! We will work with you to design your new site, manage the site or vendor selection activities, bring in our technology partners to outfit the center as well as lead the project management and implementation of the new site

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