The College Of Call Center Excellence


The College Of Call Center Excellence
We are experienced instructors in Contact Center Management in the MENA Region. We believe our experience makes the difference and that sets the College of Call Center Excellence apart. Many Call Centers aggressively invest in state-of-the-art technology. That’s expected in today’s fast-paced high-tech world. But the companies with world-class Contact Center operations invest equally in the skills development of their most important asset – their people. It’s an investment that pays off every day – in improved performance, increased sales and enhanced customer satisfaction. We’ll help you with training diagnose, design and delivery  catered and tailored o help improve the skills and professional capabilities of your Contact Center workforce.

DIRECT OPERATIONS MANAGEMENT


Certified Call Center Inbound Agent Program

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Certified Call Center Outbound Agent Program

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Certified Call Center Supervisor Program

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Certified Call Center Manager Program

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OPERATIONS SUPPORT MANAGEMENT


Quality Call Monitoring Certification

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Customer Satisfaction Certification Program

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Workforce Management Certification Program

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Certified Quality Excellence Auditor Program

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TALENT MANAGEMENT


Leadership and Organizational Certification Program

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HR Life-cycle in Call Center Certification Program

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Certified Call Center Coach Program

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Certified Call Center Trainer Program

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