Assessment Center


Customer & Agent Satisfaction Assessments

ContactsPlus customer & agent satisfaction surveys are backed by years of research and data collection. Many of our certified centers of excellence continuously use these surveys to monitor levels of satisfaction.

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Center Audit Certification

Contactsplus is the sole agent of Middle East and North Africa (MENA) Contact Center Certification advantages: Pinpoint Strengths & Weaknesses Learn Best-Practices Solutions from Our Experts Achieve Validation & Recognition as a World Class Center

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Learning Assessment

ContactsPlus Call Center Learning Assessment is designed for organizations that want to understand how effectively their learning programs equip agents to serve customers. The output of our Assessment is a set of recommendations for building a more effective learning program.

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