YOUR SOURCE FOR CONTACT CENTER SUCCESS!

Contacts Plus is the Industry Leader in Contact Center Benchmarking, Site Certification, Vocational Training & Certification, Assessments, and Consulting in the Middle East & North Africa Region. We are the sole reprehensive agent of BenchmarkPortal, USA since our establishment in 2004.
Join our community today and leverage our tools and expertise to improve your contact center!

BenchmarkPortal


BenchmarkPortal
BenchmarkPortal is the leader in Contact Center since its beginnings in 1995 under Dr. Jon Anton of Purdue University. BenchmarkPortal has grown with the contact center industry and now hosts the world's largest call center metrics database in conjunction with the Center for Customer Driven Quality (Purdue Research Park, Purdue University).

The College of Call Center Excellence


The College of Call Center Excellence
The College of Call Center Excellence (CCCE) is the training arm of BenchmarkPortal. CCCE provides  a comprehensive vocational training for all the call center industry, functions and jobs. We are experienced instructors in Contact Center Management in the MENA Region. We believe our experience makes the difference and that sets us and the College of Call Center Excellence apart from everyone else in the market. Many Call Centers aggressively invest in state-of-the-art technology. That’s expected in today’s fast-paced high-tech world. But the companies with world-class Contact Center operations invest equally in the skills development of their most important asset – their people. We’ll help you with training roadmap; Diagnose, Design and Delivery  catered and tailored to help improve the skills and professional capabilities of your Contact Center workforce.

About Us


 

Our Vision

We are spirited organization that was established in 2004 in Egypt with an ultimate goal to serve MENA and Gulf Regions. Our edge is to integrate and harmonize the business pillars: People, Process and Technology to create and sustain seamless customer experiences through touch points (blend rational and emotional branding). Contacts Plus head office is located in Dubai – UAE, with a branch in Egypt and re-sellers in the Gulf Region.

 

Our Mission

We believe in our slogan “Serving with … Passion”. It is the differentiating factor in delivering excellent business results in today’s challenging market. We will partner with you in formulating your Strategy, deploying state-of-the-art Technology, generating the preeminent productive Ergonomics, nurturing a culture of continuous learning, acquiring & retaining the best employees for today’s vibrant environment and empowering & energizing the competent Human Capital – the most important pillar – which will drive the business arena.

 

Our Shared Values

Our passion is inspired and driven by the dynamic needs of customers and society. P: People oriented L: Lucrative outcomes U: Unique consortium of services S: Solutions with dynamic approach

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